Delivery & Returns

Returns & Refunds

Returns Policy:

  • Unopened products can be returned within 30 days of purchase
  • Products must be in original, sealed packaging
  • Opened supplements cannot be returned due to health and safety regulations
  • Proof of purchase required for all returns

Refund Process:

  • Refunds processed within 5-7 business days of receiving returned items
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility

Damaged or Defective Products:

  • Contact us within 48 hours of delivery
  • We'll arrange a replacement or full refund including shipping costs
  • Photos of damaged items may be required

Contact Us:

For returns or refund queries, please contact our customer service team.

Delivery Information

Delivery Timeframes:

  • Standard UK delivery: 3-5 business days

Shipping Costs:

  • Free standard delivery

Order Processing:

  • Orders are usually dispatched 1 day after ordering except for weekends
  • You'll receive a tracking number via email once your order ships

Delivery Areas:

  • We deliver throughout the UK
  • Remote areas may require additional delivery time

Special Considerations:

  • Supplements are temperature-sensitive and packaged with care
  • If you're not home, a delivery card will be left with collection instructions